Common Deposit Issues and How to Resolve Them
Card declined: UK banks sometimes block gambling transactions by default. Check your online banking app - most major banks (Barclays, Lloyds, Halifax) have a toggle under card controls to allow gambling payments. If the block is on the bank side, no action at F7 Casino can override it.
3D Secure not completing: Ensure your phone number is up to date with your bank. The authentication SMS goes to the number registered with your card issuer, not with F7 Casino.
Deposit not credited after 30 minutes: For cards and e-wallets this is rare. Contact support via live chat (average response time: 30 seconds to 2 minutes) with your transaction reference number. For bank transfers, allow up to 3 working days before raising a query.
Hitting the deposit limit: The platform maximum is £2,000 per transaction for cards. If you need to deposit more, make a second transaction or switch to a method with a suitable limit. VIP players may negotiate custom limits.
Wrong currency: Your account currency is fixed at registration. Deposits in a different currency will be converted by the payment provider at their exchange rate, which may differ from mid-market rates.